Monitoring Hurricane Milton
Last Monitored: Tuesday, November 5th, 2024
Please be aware of fraudulent activities:
Unfortunately, fraudsters may try to exploit people and businesses during this vulnerable time. Please take extra precautions when confirming transactions and remain cautious in your communications. Remember, we will never ask you for your password. Always be cautious and protect your information. Learn more about common scams used during natural disasters.
View Common Scams During Natural disasters
Banking Center & Office Operational Status
- Coral Springs Banking Center | Operating under normal hours
- Hallandale Banking Center | Operating under normal hours
- Las Olas Banking Center | Operating under normal hours
- Pompano Beach Banking Center | Operating under normal hours
- Young Circle Banking Center | Operating under normal hours
- Corporate Offices | Operating under normal hours
- Tampa Corporate Office | Operating under normal hours
- Aventura Banking Center | Operating under normal hours
- 41st Street Banking Center | Operating under normal hours
- Bird Road Banking Center | Operating under normal hours
- Brickell Banking Center | Operating under normal hours
- Coral Gables Banking Center | Operating under normal hours
- Doral Banking Center | Operating under normal hours
- Downtown Flagler Banking Center | Operating under normal hours
- Galloway Banking Center | Operating under normal hours
- Hialeah Banking Center | Operating under normal hours
- Kendall Banking Center | Operating under normal hours
- London Square Banking Center | Operating under normal hours
- Miami Beach Banking Center | Operating under normal hours
- Miami Tower Banking Center | Operating under normal hours
- North Miami Banking Center | Operating under normal hours
- Palmetto Bay Banking Center | Operating under normal hours
- Pinecrest Banking Center | Operating under normal hours
- South Beach Banking Center | Operating under normal hours
- South Miami Banking Center | Operating under normal hours
- West Miami Banking Center | Operating under normal hours
- East Kendall Banking Center | Operating under normal hours
- Downtown Orlando Banking Center | Operating under normal hours
- Winter Park Banking Center | Operating under normal hours
- Orlando Corporate Office | Operating under normal hours
- Boca Del Mar Banking Center | Operating under normal hours
- Delray Beach Banking Center | Operating under normanl hours
- Palm Beach Corporate Office | Operating under normal hours
ATM & Banking Center Locator
You can withdraw money from our ATMs, and you can also enjoy fee-free withdrawals at any Presto ATM, conveniently located at Publix Supermarkets.
If any ATMs are unavailable pre or post-storm, we will notify you via our ATM & Banking Center Locator. To find a banking center and ATM near you, please visit our locator.
Locate ATMs & Banking Centers
Hurricane Loan Relief
Loan Deferment Programs are available. If you were impacted by Hurricane Helene or Hurricane Milton, you may qualify for a temporary deferment of your personal or business loans with us.
To learn if you qualify and how to apply, please contact your relationship manager or banker directly to discuss your options and start the process.
The deadline to request a Hurricane Relief Loan is December 31st, 2024.
Fraud-Prevention
To help ensure the security of your account, please review the following guidelines for where to expect system notifications for our services:
- ePartner: Any notifications related to system status will be sent from notifications@citynational.com and or TMsupport@service.citynational.com. If you receive an email from a different sender, report it to us.
- Office Deposit: Updates and notifications for Office Deposit will not be sent by email. Instead, you can view all updates on the home screen upon login to OfficeDeposit. Simply log in to see any important messages.
- Lockbox: Updates and notifications for Lockbox will not be sent by email. Instead, you can view all updates on the Home screen login within Lockbox under System Welcome Message. Simply log in to see any important messages.
- PositivePay: Notifications related to Positive Pay system status will come from NoReplyTMSupport@tm-citynational.com. Please verify that any notifications are from this address. Report any emails from other senders to your bank right away.
For additional questions, please email or call TM Support.
Fraud Awareness
As mentioned above, please remember, although natural disasters tend to bring out the best in people, they can also provide opportunities for scammers to take advantage of the situation. Unfortunately, during and after events like this, there's often an increase in fraudulent activity aimed at exploiting individuals during recovery efforts.
Please remain vigilant and cautious over the next few weeks. Here are five common scams to watch out during and after the hurricane:
- Fake Charities and Donation Scams
Scammers may impersonate well-known charities or create fake ones to solicit donations. Be wary of unsolicited requests for donations via email, phone, or social media. Always verify the legitimacy of any charity by visiting their official website or using reputable platforms like Charity Navigator. - Imposter Government Agencies
Scammers may pretend to be representatives from FEMA or other government agencies offering aid, recovery assistance, or claiming that you owe money. Remember, government agencies will never ask for sensitive personal information (like Social Security numbers) or payments over the phone or email. - Fraudulent Home Repair Contractors
In the aftermath of a hurricane, fraudulent contractors may offer quick repairs for a deposit, only to disappear without completing the work. Always research contractors before hiring them. Ask for proper licensing, insurance, and references, and avoid paying large upfront fees for work that hasn't begun. - Phishing Emails and Texts
Expect an uptick in phishing emails and texts posing as local authorities, insurance companies, or relief organizations. These messages may contain malicious links or attachments aimed at stealing your personal or financial information. Be cautious about opening attachments or clicking on links from unknown senders. - Price Gouging and Fake Supply Offers
Some scammers may offer hard-to-find supplies (such as water, generators, or building materials) at inflated prices or create fake online listings. Stick to trusted retailers or local suppliers and report any price gouging to authorities.
For additional information and resources on how to protect yourself and your business from fraudulent attacks, please visit our Fraud Prevention & Security Center.
Fraud & Security Center
How to Contact Us
- Hotline / Emergency Information Line
1-855-684-8284 (Available 24/7) - Hotline / Emergency Information Line
1-855-684-8284 (Available 24/7) - Support Call Center
1-833-448-6500 or 305-448-6500 (Monday-Friday 8:00 AM - 8:00 PM ET / Saturday 8:00 AM- 2:00 PM ET)) - City National Bank of Florida Main Line
1-800-435-8839 (Monday-Friday 9:00 AM - 5:00 PM) - CityTel 24-hour telephone banking and debit or ATM card support
1-800-762-2489 (Available 24/7) - Online Banking and Bill Payment Support
305-349-5490 / 1-866-CNB-EPAY (262-3729)(
Monday-Friday 8:30 AM- 6:00 PM ET) - Treasury Management Support
305-349-5465 or via email at TMSupport@citynational.com
(Monday-Friday 8:30 AM- 6:00 PM ET)
Hurricane Preparedness
- If you need to leave your residence, do not forget to take your insurance cards or policies — medical, auto, homeowners, and renters.
- Keep your credit and CNB debit cards with you, as well as some cash.
- Make sure your online banking username and password are up to date.
- Prepare an Emergency Kit: Include non-perishable food, water, medications, flashlights, batteries, a first aid kit, important documents, and cash.
- Create a Family Emergency Plan: Discuss evacuation routes, meeting points, and communication plans with family members.
- Stay Informed: Monitor weather updates and alerts from reliable sources like the National Hurricane Center (NHC) and local authorities.
- Secure Your Home:
- Install Storm Shutters: Use them to protect windows and glass doors.
- Trim Trees and Shrubs: Remove dead branches and secure loose objects.
- Reinforce Garage Doors: Make sure they are sturdy and can withstand strong winds.
- Know Your Evacuation Zone: Understand if you live in a mandatory evacuation zone and plan your evacuation route.
- Follow Evacuation Orders: If local authorities advise evacuation, do so immediately.
- Stay Indoors: Find a small, windowless room on the lowest level of your home. Avoid windows and glass doors.
- Use a Battery-Powered Radio: Stay updated on the storm’s progress and emergency instructions.
- Avoid Floodwaters: Do not walk, swim, or drive through flooded areas. The water can be contaminated or electrically charged.
- Maintain Communication: Keep your phone charged and conserve battery. Use text messages or social media to communicate when possible.
- Stay Informed: Continue to listen to weather updates and instructions from local authorities.
- Avoid Hazards:
- Downed Power Lines: Stay away from them and report them to the power company.
- Floodwaters: Avoid them as they may be contaminated.
- Damaged Buildings: Be cautious when re-entering your home and check for structural damage.
- Use Generators Safely: Operate generators outdoors and away from windows to prevent carbon monoxide poisoning.
- Document Damage: Take photos of any property damage for insurance claims.
- Help Neighbors: Check on elderly or disabled neighbors who may need assistance.
By following these safety tips, you can help protect yourself, your family, and your property during hurricane season. Stay prepared and stay safe!
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